Job Description:

The Train Operations Controller-Dispatcher (ROCD) serves as member of the CTS Transportation Service Center Operations Control Management Team. ROCDs receive incoming information, including emergency communications, from various internal and external sources (e.g., field-based personnel), then analyzes the information quickly, devises safety-critical service-oriented solutions, and directs real-time decisions to emergency responders for immediate implementation and disposition. The incumbents’ primary goals are the safe resolution of reported incidents (e.g., mechanical failures, derailments, floods, fires, etc.), restoration of rail service delivery and coordination of operations during special events. The incumbent in this class is responsible for the safe, efficient control and operation of the CTS rail transit system


ESSENTIAL FUNCTIONS

  • Authorizes all movement of trains and equipment and access to the roadway on the CTS mainline. Supervises the arrival/departure of trains at stations, terminals and yards in order to maintain proper transportation. Initiates contact with the CTS Transportation Commissioner to provide any emergency information so she can safely mitigate incidents and maintain schedules as best as she can.
  • Monitors status of various systems and devices related to rail operations, such as: interlockings, Automatic Train Control, BIO Emergency System (BES), Power Stations, Air System, Drain System, fire alarms, Intrusion Alert System.
  • Safeguards the Advanced Information Management (AIM) operating system to insure CTS Transportation System is operating smoothly, safely and effectively. 
  • Coordinates with the Traffic Controller, Train Manager, Car Maintenance, Systems Maintenance, CTS Police, Emergency Management, Fire Liaisons and other CTS offices, as well as local police and fire departments to address adverse conditions or reported problems, emergencies and incidents within the Rail System.
  • Responds to incoming communications (e.g., radio calls) from Train Manager/Conductor, Train Operators/Engineers, Interlocking Operators, and external agencies, providing incident management oversight under the supervision of CTS Transportation Commissioner who has the authority to mitigate service delays & disruptions.
  • Ensures the safety of maintenance crews working on the roadbed as well as the safety and security of customers and employees.  ROCD will update the CTS Transportation Commissioner who will direct personnel and in compliance with her CTS Safety Rules and Procedures she will make the appropriate corrections and mitigate any delays or disruptions.  
  • Grants maintenance employees’ permission to enter the roadway for inspection and repair of equipment onsite, quickly, safely & effectively. Manages single tracking and system segment shutdowns to create safe work areas.
  • Monitors and exercises continuous and complete control over movement of Roadway Maintenance Machines (maintenance units) on the mainline. Monitors closely and directs all manual movements of trains on the mainline. Monitors revenue trains on mainline to ensure they are operating according to the published daily train schedule. May direct train operator to re-route, turn back or extend runs if necessary and requests additional rail cars and personnel for special or emergency situations.
  • Coordinates with Car Maintenance and the appropriate towers for replacement of defective trains. Communicates with various rail yards to ensure that the proper number of rail cars are available for each day’s service. Manages the movement of revenue and non-revenue vehicles during inclement weather to mitigate the impact of adverse weather conditions on revenue service.
  • In accordance with operating procedures when CTS Transportation Commissioner, Train Traffic Controller and/or Train Manager/Conduct report an incident, the dispatcher dispatches a local police/fire department or other related supporting agencies to reports of accidents, disabled trains, sick/injured customers, intoxicated/disorderly customers, assaults, robberies and other occurrences. And they will accurately records all events in the maintenance database (Maximo) and prepare a detailed report of all unusual incidents/occurrence as defined by OCC Management.

Minimum Qualifications:

Education

  • High School diploma or general equivalency diploma (GED)

Experience

  • Experiences in Train Dispatching, Interlocking Operator, Rail Yard Worker, Emergency Management, Control Tower Operator or Air Traffic Controller including aircraft movement activities
  • Preferred: Certification for any of the above
Working Conditions
Position requires work indoors in a normal office environment and outdoors around CTS trains with some exposure to noise, dust, or temperature.


Part-Time Pay:  $25– $42 Hourly


If you become a full-time associate, CTS offers Medical & Dental benefits:

  • Healthcare package for full-time associates
  • Dentalcare package for full-time associates
COMMUNICATION AND INTERPERSONAL SKILLS:

Must have excellent verbal and written communication skills.


SUPERVISORY RESPONSIBILITIES: YES


Posting Location(s): Rotating between CTS Tour Hubs (Oceanside, Fullerton & Perris), Refer to Schedule

Job Family/Function: Transportation 

Relocation Offered: No

We want your work at CTS to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for CTS job opportunities.

All positions require pre-employment reference check, background verification, criminal records check, medical review and pre-employment drug screen.  CTS is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping CTS safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), CTS is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for CTS to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

CTS is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

Qualified applicants will be notified of the exact time of their interview to determine their relative knowledge, skills and ability in job related areas. 

Employment Application